Refund & Cancellation
Policy for URLZone

Soft24 Technologies offers a 7-day money-back guarantee on all first-time paid subscriptions to URLZone (Pro and Business plans), subject to the conditions below.

To be eligible for a refund, all of the following conditions must be met:

• Within 7 days: The refund request must be raised within 7 calendar days of the first paid charge on your account.
• First charge only: The money-back guarantee applies to the first payment on a new subscription only; it does not apply to subsequent renewal charges.
• Account in good standing: The account must not have been suspended or terminated for violating the Terms of Service.
• Not previously refunded: A refund under this policy has not previously been issued to the same account or payment method.
• Valid request: The request is submitted via our support portal or at support@urlzone.in within the eligible window.

Refunds will not be issued in the following circumstances:

• After the 7-day window: Charges that are more than 7 calendar days old are not eligible for refund, except where required by applicable Indian law.
• After significant service usage: Where paid features have been substantially used during the guarantee window (e.g., large-scale API calls, bulk link creation significantly exceeding Free plan quotas), Soft24 Technologies reserves the right to decline or prorate a refund.
• Renewal charges: Automatic subscription renewal payments are non-refundable. You must cancel before the renewal date to avoid the next charge.
• Partial billing period: No pro-rata refunds are issued when downgrading mid-cycle. Your current plan remains active until the end of the billing period.
• Free plan: The Free plan involves no payment and is not subject to this refund policy.
• Fraudulent or repeat refund requests: Accounts found to have requested refunds fraudulently or repeatedly may be declined and reported to relevant authorities.
• Policy violations: Accounts suspended or terminated for violating the Terms of Service are not eligible for a refund.

To request a refund, follow these steps within the 7-day eligibility window:

• 1
  Submit your request Raise a support ticket at the URLZone Support Centre or email support@urlzone.in with the subject line: “Refund Request — [your registered email address]”.
• 2
  Provide payment details Include your registered email address, transaction reference or invoice number, date of payment, subscription plan, and reason for the refund request.
• 3
  Eligibility review Our support team will verify your request against the eligibility criteria. We aim to respond within 2 business days. We may ask for additional information to verify your identity or payment details.
• 4
  Refund initiation Once approved, Soft24 Technologies will initiate the refund to your original payment method. You will receive a confirmation email when the refund is processed.
• 5
  Credit to your account The refunded amount will reflect in your original payment account within 5–7 working days, depending on your bank or payment provider.

The following timelines apply once a refund is approved and initiated by Soft24 Technologies:

Processing times are indicative and begin from the date Soft24 Technologies initiates the refund. Actual credit may take up to 2 additional working days depending on your bank’s internal processing schedule.

You may cancel your URLZone subscription at any time from your account settings — there is no cancellation fee. Upon cancellation, no further charges will be made, but your paid plan remains active until the end of the current billing period. For full details on how to cancel, timelines, and the effect on your account, see our dedicated Cancellation Policy page.

• Monthly plans: Access continues until the end of the current monthly cycle. No refund for the unused portion of the month.
• Annual plans: Access continues until the end of the annual period already paid for. No refund for unused months (unless within the 7-day guarantee window).
• Downgrade to Free plan: At period end, your account automatically reverts to the Free plan. All links and data are preserved; features revert to Free plan quotas.
• Account deletion: Permanently deleting your account is irreversible and removes all links, analytics, and personal data. See Cancellation Policy for the full comparison.

In the event of a significant, verified service disruption that materially affects your ability to use URLZone’s core paid features, Soft24 Technologies will review refund or service credit requests on a case-by-case basis, even outside the standard 7-day guarantee window.

• Extended outages (>24 hours): Verified continuous outages exceeding 24 hours affecting core features may qualify for a prorated service credit at our discretion.
• Billing errors: Duplicate charges or confirmed billing errors will be fully refunded regardless of the 7-day window. Contact us with the duplicate transaction references.
• Unauthorised charges: If you believe an unauthorised charge has been made on your account, contact us immediately at support@urlzone.in so we can investigate and take appropriate action.

For all refund, cancellation, or billing-related queries, please reach out to the Soft24 Technologies support team:

• Email: support@urlzone.in — use subject: Refund Request — [your registered email]
• Support portal: URLZone Support Centre
• Company: Soft24 Technologies — soft24technologies.com
• Response time: We aim to respond to all refund requests within 2 business days (Monday–Friday, 9 AM–6 PM IST).